Privacy Policy
Last Updated: November 13, 2025
Mobile Locksmith Pros ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our locksmith services in El Paso, Texas, or visit our website.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our website or use our services.
Information We Collect
Personal Information
When you use our services, we may collect the following personal information:
- Contact Information: Name, phone number, email address
- Service Location: Physical address where locksmith services are needed
- Vehicle Information: Make, model, year, VIN (for automotive locksmith services)
- Payment Information: Credit card details, billing address (processed securely through our payment processor)
- Service Details: Type of service requested, appointment times, service history
Automatically Collected Information
When you visit our website, we automatically collect certain information:
- Device Information: IP address, browser type, operating system
- Usage Data: Pages visited, time spent on pages, links clicked
- Location Data: General geographic location (city/state level) based on IP address
- Cookies: Small data files stored on your device (see Cookie Policy below)
How We Use Your Information
We use the information we collect for the following purposes:
- • Provide Services: To deliver the locksmith services you requested and communicate with you about your service
- • Process Payments: To bill you for services and process payments securely
- • Improve Services: To understand how customers use our services and make improvements
- • Customer Support: To respond to your inquiries and provide customer service
- • Marketing: To send you promotional materials (only with your consent, and you can opt-out anytime)
- • Legal Compliance: To comply with applicable laws, regulations, and legal processes
- • Safety and Security: To protect against fraud, unauthorized access, and other illegal activities
How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
Service Providers
We may share information with third-party service providers who perform services on our behalf, such as payment processing, website hosting, and analytics. These providers are contractually obligated to protect your information.
Legal Requirements
We may disclose information if required by law, court order, or government request, or to protect our rights, property, or safety.
Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:
- Encryption of sensitive data during transmission (SSL/TLS)
- Secure payment processing through PCI-compliant payment processors
- Regular security audits and updates
- Limited employee access to personal information on a need-to-know basis
- Employee training on data protection and privacy
Note: While we strive to protect your information, no security measures are 100% secure. We cannot guarantee absolute security of information transmitted over the internet.
Your Privacy Rights
You have the following rights regarding your personal information:
Access
You can request a copy of the personal information we hold about you.
Correction
You can request that we correct inaccurate or incomplete information.
Deletion
You can request that we delete your personal information, subject to certain legal exceptions.
Opt-Out
You can opt-out of receiving marketing communications at any time by clicking the unsubscribe link in emails or contacting us directly.
Do Not Track
We currently do not respond to "Do Not Track" browser signals, but you can manage cookies through your browser settings.
To exercise these rights, please contact us using the information provided at the end of this policy.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your experience on our website:
- • Essential Cookies: Required for the website to function properly
- • Analytics Cookies: Help us understand how visitors use our website (Google Analytics)
- • Marketing Cookies: Used to deliver relevant advertisements
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
By using our website or services, you consent to the collection and use of your information as described in this Privacy Policy.